L3 Java Production Support Engineer

L3 Java Production Support Engineer

Mexico - Remote

Role Overview:

We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5+ years in Java. This role requires expertise in working on Linux environment, distributed systems, troubleshooting system issues.

Key Responsibilities:

• Provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.

• Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors.

• Assist in the deployment and release checkouts, configuration changes like rate limits and user onboardings.

• Develop and maintain technical documentation, incl...