L3 Application Support (Full Stack)

Overview

• Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.
• Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
• Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
• Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
• Leads a project in defining tasks, project deliverables and schedules of the resources assigned to the project
• Can directly communicate with end customers for support requirements.
• They are the last level of Application Support.

Quali...