Job Description
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
These are some of the medical tools the client had mentioned (they dont need to know all of them):
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
Ready to Apply?
Take the next step in your AI career. Submit your application to Zensar Technologies today.
Submit Application