Job Description
JOB SUMMARY
L2 Technical Support Engineer is responsible for ensuring the run of the applications at highest quality and availability. Proactive monitoring and providing in-depth troubleshooting and solution to the customer complaints as well as the service caused problems are key purposes of this role. Post mortem analysis reports should be prepared after major problems including the history of the event, measures taken and what the future actions will be
JOB RESPONSIBILITIES
Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems
Capacity management of the core and broadband networks to keep the customer performance at the highest level with a proactive approach
Analyze L2 support requests from individual business units, take action to resolve the issue and/or escalate them to relevant teams
Proactively monitor the platform, interpret the information,...
L2 Technical Support Engineer is responsible for ensuring the run of the applications at highest quality and availability. Proactive monitoring and providing in-depth troubleshooting and solution to the customer complaints as well as the service caused problems are key purposes of this role. Post mortem analysis reports should be prepared after major problems including the history of the event, measures taken and what the future actions will be
JOB RESPONSIBILITIES
Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems
Capacity management of the core and broadband networks to keep the customer performance at the highest level with a proactive approach
Analyze L2 support requests from individual business units, take action to resolve the issue and/or escalate them to relevant teams
Proactively monitor the platform, interpret the information,...
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