Job Description
Location: REMOTE / Toronto, Ontario. This job allows you to work remotely.
About the Company
Our client is a cloud communications and customer experience services partner supporting enterprise and public‑sector organizations. They design, operate, and continuously improve secure, large‑scale contact centre platforms built on modern cloud technologies.
The team works on mission‑critical customer engagement environments, where reliability, accessibility, and operational excellence matter. This is an opportunity to support production systems used by thousands of agents and customers every day, while collaborating with experienced cloud and contact‑centre engineering teams.
About the Role
As an L2 Support Analyst, you’ll be responsible for the day‑to‑day operational health of Amazon Connect environments. You’ll handle incidents, execute operational changes, follow runbooks, and ensure systems remain stable after go‑live. This role sits betw...
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