L2 Service Helpdesk

Role
: L2 Service Desk

Experience
: 2 years relevant experience in the field

Skills
: Basic active directory knowledge, Collect basis network hardware and software information from servers, workstations, routers, switches, printers, scanners and WAP, Mandatory experience in handling inbound IT support calls in English.

Location
: Muntinlupa, Philippines

We at Coforge are hiring for L2 Service Desk with the following skillset:

• Ensure that the AHT of calls taken must be below 4 minutes.
• Mandatory experience in handling inbound IT support calls in English.
• All Incidents & Service Request needs to be logged as per Quality standards.
• Reports to work as per the schedule adherence assigned to the analyst.
• Avoid unplanned absenteeism.
• To deliver an effective and professional service to the client.
• Provide first level helpdesk support via telephone, e-mail and Mobile for Client. Determin...