L2 Production Support || Unix || SQL

L2 Production Support (Unix & SQL)

Location: Guadalajara, Jalisco (MX-JAL), Mexico

Employment type: Full Time

Seniority level: Mid-Senior Level

Responsibilities

• Provide L2 support for issues with detailed analysis.
• Assist with code fixes and rigorous testing as needed.
• Use Unix, SQL, and scripting languages to resolve problems.
• Support product servers and clients on cutting‑edge platforms.
• Contribute to continuous improvement and continuous delivery initiatives.
• Work collaboratively with other team members and development teams.
• Perform root cause analysis (RCA) of production issues and implement corrective actions.
• Lead communication and collaboration in a global environment.

Qualifications

• 3+ years of relevant experience in application maintenance and support (C2 level).
• Strong Unix skills...