L2-Production Support - GDC

Position: L2 Production Support Engineer

Location: any state of Mexico

Industry - Sector: Financial Services – Banking

What you’ll do?

• L2 Production Support

What you’ll bring:

· Experience as a L2 support engineer

· Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders

· ITIL Process experience with Service Mgmt., Knowledge Mgmt.,

· Incident Mgmt

· Hands-on experience in SQL (Pl/SQL)

· Capable to analyze joint’s, Store Procedures and triggers

· Unix and Shell Scripting are mandatory.

· Capable to monitor processes and scripts errors

· Hands-on Read and Debug Code (Java or any OOP Language)

· Skilled in Debugging and Troubleshooting. Ability to perform RCA

Soft skills:

Work Underpressure, Qu...