Job Description

  • Own end-to-end L2 network operations (incident, problem & change management)
  • Act as primary escalation points for major incidents and critical outages
  • Ensure SLA / KPI adherence and drive service improvements
  • Lead daily operations calls, reviews, and reporting governance
  • Drive root cause analysis (RCA) and implement preventive actions for key outages
  • Coordinate with L1, L3, vendors, and cross-functional teams
  • Manage team workload, prioritization, and task allocation
  • Ensure process compliance (ITIL) and audit readiness
  • Drive automation, documentation, and knowledge management
  • Provide stakeholder communication & status reporting
  • Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
  • ...

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