L2 IT Technical Support

• Provide Level-2 technical support for Linux IoT devices and backend services.
• Troubleshoot and resolve issues related to system performance, connectivity, and data integrity.
• Perform root cause analysis to identify and address recurring technical problems.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and best practices in the knowledge base.
• Assist in testing and validating software updates and new features.

Qualifications:

• Minimum of 1 year of experience in technical support or a similar role.
• Basic understanding and hands-on experience with Linux commands, python, shell scripting, API and executing SQL commands.
• Hands-on experience in using Atlassian tools(Jira, Jira Service Management, Confl uence) is a plus.
• Knowledge of networking fundamentals is a plus.
• Strong analytical and problem-solvi...