Job Description

2 nd Line Analyst - Hook - £32,000 to £38,000 per year - On-site


FryerMiles are delighted to be working with an MSP IT Support company to assist with their recruitment of a 2 nd Line Analyst to join their team in Hook.


The successful candidate will strong technical knowledge, a proactive mindset, and a customer-first approach. The successful candidate will be responsible for handling escalations and troubleshoot issues across hardware and software.


Key Responsibilities include:

  • Provide technical support to users on Windows and MacOS platforms

  • Act as an escalation point for unresolved 1 st Line issues

  • Support the deployment of software updates and patches

  • Manage Intune capabilities such as device compliance, application deployment, and conditional access policies.

  • Diagnose and resolve issues across multiple endpoints (Windows/macOS) and mobile devices

  • Administer data backup...

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