Job Description
L2 IT Support Engineer (Contract)
Location: Central LondonRate: £190 per day (Inside IR35)Duration: short term around 2 weeksWorking Pattern: Monday-Friday, onsite
Responsibilities
- Provide 1st and 2nd line desktop support to end users.
- Diagnose and resolve hardware, software, and network issues.
- Build, deploy, and support Windows laptops and desktops.
- Administer user accounts in Active Directory and Microsoft 365.
- Configure and support mobile devices (iPhone/iPad/Android).
- Manage incidents and service requests using ServiceNow or similar ITSM tools.
- Escalate complex issues to 3rd line support where required.
- Maintain IT asset records and documentation.
- Support meeting room AV equipment and printers.
- Deliver excellent customer service while meeting SLA targets.
Essential Skills
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