Job Description

Responsibilities:

  • Provide L2 support for eCommerce platforms (Shopify, OMS, WMS)
  • Perform root cause analysis and implement workarounds or fixes
  • Own support tickets end-to-end, ensuring timely resolution and communication
  • Update application configurations and support operational tools
  • Document issues, fixes, and contribute to the team knowledge base
  • Coordinate with L3 support and development teams


Qualifications

  • Experience in application or production support (L2)
  • Knowledge of TypeScript / JavaScript , GraphQL
  • Experience with MongoDB, DynamoDB , and AWS (Lambda)
  • Familiarity with eCommerce platforms and distributed systems
  • Strong troubleshooting, documentation, and communication ski...

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