Job Description
- Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality.
- Ensure incidents are correctly processed, assessing business and technical impact and severity.
- Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve.
- Ensuring the communication to the business community remains active.
- Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation.
- Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's. Creation and ownership of change requests raised to address any of the above issues.
- Proactively share knowledge with the team and update the knowledge base with support documentation (...
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