L2 Application Support Engineer – AI Platform (.NET & Azure)

  Experience: 8+ yrs for Junior level / 12 + years for Senior level Role Overview We are hiring an experienced  L2 Application Support Engineer  to support a cloud-based Enterprise AI/GenAI platform built on  .NET Core and Microsoft Azure .

The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.

Key Responsibilities Handle L2 production incidents and service requests Troubleshoot .NET Core / REST API-based applications Support AI/LLM integrations and model endpoint connectivity Diagnose API failures, 403/authentication issues, and timeout/latency problems Manage API keys, IP whitelisting, and access provisioning Monitor applications using Azure Application Insights / Log Analytics Support Dev/QA/Prod environments and release validation Coordinate with L3, AI, and DevOps teams for escalations Required Skills Strong experience in .NET Core / ASP.NET Core applicat...