L2 Application Support

Requirements:
. At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
. Experience in application implementation projects in financial institutions would be advantageous.
. Strong analytical and problem-solving skills.
. Ability to perform impact analysis in a structured manner.
. Good verbal & written communication skills.
. Proactive and able to work independently and under pressure.
. With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Good to have experiences:

. Application Monitoring Tools

. Incident Management

. Problem Management

. Self-motivated with a strong sense of ownership and accountability

. A quick mind with a problem-solving aptitude, creative & pragmatic

. Good project management skills with attention to details, ability to multi-task andwork wit...