L1/L2 Technical Support

We’re hiring an experienced Technical Support Engineer (L1/L2) to support global customers, with exposure to backup & recovery and strong infrastructure troubleshooting skills.

Must-Have Requirements

• Degree in Computer Science / IT, or equivalent hands‑on experience
• 3–5 years of L1/L2 technical support experience (enterprise preferred)
• Strong troubleshooting in Windows Server and/or Linux
• Good knowledge of networking fundamentals: DNS, DHCP, TCP/IP
• Storage concepts: NAS, SAN, RAID, NFS
• Virtualization experience: VMware or Hyper‑V
• Backup & recovery exposure (tools/process knowledge)
• Good communication skills in English + Mandarin (Mandarin speakers only)
• Able to work hybrid/onsite in Selangor, including mandatory onsite training

Nice-to-Have Skills

• Exposure to backup tools: Commvault, Veritas, Veeam, NetBackup, Avamar
• Cloud knowledge: AW...