Job Description

Job Summary:

We are seeking a proactive and technically skilled L1/L2 Support Engineer to join our team in Noida. The candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth IT operations during US shift hours.


Key Responsibilities:

  • Provide Level 1 and Level 2 technical support via calls.
  • Troubleshoot hardware, software, network, and application-related issues.
  • Log, manage, and resolve support tickets within defined SLAs.
  • Escalate unresolved issues to appropriate internal teams.
  • Monitor system alerts and ensure timely resolution.
  • Assist in user account management and access control.
  • Perform system installations, configurations, and updates.
  • Maintain documentation of issues, solutions, and processes.
  • Ensure high customer satisfaction through effective communication.


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