Job Description

Work From Office - This is a Work-from-office setup based in Mabalacat

A fast-growing telecommunications company, based in Sydney, providing an exciting opportunity for a Technical Support Specialist. We have a professional, relaxed environment with ongoing training and support. Your primary role will be to provide support to our users all around Australia while liaising with the Technical Support Team and working towards Key Performance Indicators to ensure technical issues are resolved effectively and efficiently.

  • Provide support and troubleshooting for NBN Internet, VOIP, and IPTV issues via Phone, Email, Live Chat
  • Monitor outstanding tickets and keep stakeholders informed of progress
  • Troubleshoot hardware and application problems at the initial point of contact from the customer
  • Taking responsibility for actions required to deliver solutions to the customer in a timely manner
  • Ensure our existing & new customer base are su...

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