Job Description

Job Description:

Job Description for

24x7 L1 Support Engineer (12hrs shift helpdesk & onsite):

  • Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors
  • Provide 1st level troubleshooting to customers.
  • Respond to customer calls in a professional and courteous manner
  • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
  • Attend Daily Operations Review Meeting
  • Able to do initial diagnostic, categorisation, set priority, dispatch job
  • Able to support & coordinate with Support teams in incident/problem investigation and resolution.
  • Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
  • Ensure timely case attention, re...

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