Job Description

L1 Support Engineer (Associate) with skills Service Desk Agent, Servicenow, Managed Services-L1 Support, Cloud Fundamentals for location Bangalore, India

Posted on: February 09, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

The Position

Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general direction of both the supervisor and manager.

Responsibilities

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologi...

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