Job Description
Job Title: L1 Support Analyst
Department: BES So FRESH
About Business line/Function: F&S
Position Purpose
As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as the first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.
We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.
We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.
Department: BES So FRESH
About Business line/Function: F&S
Position Purpose
As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as the first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.
We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.
We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.
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