L1 Support Agent

About Company

Our client is into Forex trading, CFD trading, Commodity trading, Automated trading, MetaTrader, cTrader, Currency trading, and Forex brokerage

An Ideal Candidate

The Level 1 (L1) Support Agent is responsible for providing first-line technical assistance and operational support to internal users and clients. This role acts as the initial point of contact for technical issues, account access requests, onboarding/offboarding activities, and basic platform-related support. The L1 Support Agent is expected to troubleshoot common issues efficiently, escalates complex matters appropriately, and maintain a high standard of customer service and communication.

Key Competencies

Technical Support & Triage

• Serve as the first point of contact for all inbound technical support queries.
• Perform initial troubleshooting and issue triage for internal users and clients.
• Escalate unresolved or high-impact...