L1 L2 Technical Support

February 27, 2026/in Makati City morning/by Recruitment Team

Now Hiring: L1 & L2 Tech Support—Keep Systems Running Smoothly.

• Participate in weekly team huddles.
• Provide second-level technical support to customers via phone, email, and chat.
• Provide a high level of customer service to both Internal and External parties.
• Demonstrating a professional approach, with clear and concise communication in a timely manner to all parties.
• Take initiative in developing skills as individuals outside of training that is already provided. This may include, but not limited to reading manuals and exploring company products.
• Ensuring that support processes and procedures are followed. Reporting directly to the Customer Support Lead of issues regarding support cases or project tasks in a timely manner.
• Ensure that any Operational Documents are used and signed off as required.
• Ensure daily checks, support cases, and tasks...