Job Description

  • L1 Support:
  • Provide first-line support for issues related to Mac and Windows applications.
  • Troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors.
  • Assist users with basic configurations, settings adjustments, and software updates.
  • Document and track support requests using our ticketing system.
  • Escalate complex issues to L2 support as needed.
  • L2 Support:
  • Handle more advanced troubleshooting for Mac and Windows applications.
  • Diagnose and resolve complex application issues, including compatibility problems and in-depth software conflicts.
  • Perform root cause analysis and provide solutions or workarounds for recurring issues.
  • Collaborate with development teams or vendors to resolve issues that require deeper technical insight.
  • Maintain detailed records of troubleshooting steps and resolutions.<...

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