L1 & L2 IT Support

Job description

The role is responsible for providing Level 1 IT support, including deployment, installation, configuration, and maintenance of desktops, laptops, printers, and network connections. The position troubleshoots hardware and software issues, performs system formatting and preventive maintenance, and provides end-user support while coordinating with the helpdesk and escalating complex issues when necessary.

DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard application...