L1 IT Support (infra)

L1 IT Support (Gurugram)

Responsibilities:

Address user tickets regarding hardware, software , Applications and networking

Install, upgrade, support and troubleshoot Windows, Microsoft office products and any other authorized desktop applications

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or

notebooks that has authorized access to the network

Knowledge of network and anti-virus programs

Ability to perform on-site & remote troubleshooting and provide clear instructions

Address & Resolve user tickets raised via email , Phone , Ticket System , Whats app ,any Authentic Channel.

Walk users through applications sessions...