L1 IT Support Engineer

We are looking for a highly motivated L1 IT Support Engineer to join our dynamic IT team. This is an excellent opportunity to launch your IT development career in a supportive environment that values integrity, open-mindedness, passion and accountability. 

In this role, you'll be the first point of contact for our end users. Your mission is to deliver outstanding technical support and ensure seamless IT operations, playing a crucial role in the satisfaction and productivity of our employees.

You will be based in our Group Shared Services Department in Cyberjaya, supporting regional operations.

A snapshot of what you will be doing here:

• Act as the Single Point of Contact (SPOC) for end users, delivering exceptional customer service

• Handle and resolve IT queries via calls, chats, and emails, serving as a trusted liaison.

• Log incidents and service requests in the service management tool, maintaining accurate and de...