KYC

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JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3

WORK SHIFT: Night shift, Weekends Off

HC: 3

(Salary is confidential the final salary offer will depend on the client and project they will be assigned)

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 

• Conduct first-line review and approval of complex or high-risk cases requiring...