KPP/IMPLEMENTATION MANAGER

Responsible for the successful implementation of new business products and services onto Kroger Prescription Plans platform. Ensure consistent customer satisfaction during implementation by collaborating with client services, product development, sales, IT, Clinical Services, and Operations as well as external stakeholders including consultants, employers, and TPA representatives. Ensure implementation project deliverables are consistent with client contracts, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.- Develop and build client relationships by delivering a positive on-boarding experience, clear rules of engagement, orientation to KPP processes and services, communication of client commitments and expectations,...