KPO Associate Analyst

• Oversee end-to-end operations of the AI-extracted statements verification process during assigned shift.
• Manage day-to-day activities and ensure timely and accurate processing by associates.
• Coordinate across teams including QA, Data Analysts, and client stakeholders to ensure seamless operations.
• Monitor and track productivity, SLA adherence, and update/manage shift rosters.
• Mentor team members, handle escalations, and promote a culture of continuous improvement.
• Maintain operational dashboards and provide performance reports to leadership.

Requirements

• Bachelor's degree in any discipline.
• 8+ years of experience in KPO/BPO or back-office operations, with 1-2+ years in a team lead or shift management role.
• Strong leadership...