Job Description
Hiring for Korean Passport Holders for social media CS Agent. (Social Media Project)
Base salary: 9000 RM
Educational: Bachelor Degree and Above
Working Hour: 24*7,
Working Location: KL Sentral
DOJ : 23 Mar 2026
JOB DESCRIPTION:
Position Summary:
Job Expectations:
• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent custom...
Base salary: 9000 RM
Educational: Bachelor Degree and Above
Working Hour: 24*7,
Working Location: KL Sentral
DOJ : 23 Mar 2026
JOB DESCRIPTION:
Position Summary:
Job Expectations:
• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent custom...
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