Job Description

Diese Aufgaben erwarten dich bei uns

  • Own and manage the global Customer Service Knowledge Base as the central source of information for dealers, regions, and internal teams
  • Create and maintain service and troubleshooting documentation, including new product information as well as safety and quality updates
  • Consolidate and ensure the quality of technical knowledge from various business functions and international regions
  • Drive training needs and priorities while coordinating and approving relevant learning content in collaboration with the Academy
  • Manage the knowledge management platform and actively coordinate with Technical Support, Engineering, R&D, and other key stakeholders

    • Womit du uns begeistern kannst

  • Minimum 5 years of professional experience in Aftersales, Service, Product Support, or Training environments

  • Experience in k...

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