Knowledge Management

Job Description

• Knowledge Base Management

• Design, implement and track Knowledge Base Management curriculum – work with functional PIC and adhere to governance process to ensure the information/knowledge are based on Shopee standard of business/operational/technology requirement, perform analysis on KM programs for accuracy, accessibility and relevance.

• Support Regional system optimization related initiatives/projects i.e Migration KB from google sites to Inhouse system.

• SOP Assistant Management in Inhouse System

• Work with cross-functional teams to review and revise existing SOPs to improve efficiency and effectiveness.

• Draw end to end SOP Flow for each reason code and include required system, manual and action nodes in
• Set up SOP Assistant in Task Flow Editor according to the pre-drawn SOP Flow or in Google Site.
• Work on SOP Assistant improvement based on user's feedba...