Job Description

Job Description:

 

The Key Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our key clients. The Key Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding and to ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics. 

Core Responsibilities & Duties: 

  • Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications

  • Respond to client email and phone inquiries 

  • Develop and manage client relationships

  • Track and follow up on outstanding client requests to ensure timely resolution 

  • Initiate claims and investigations with internal departments and external vendors on behalf of clients

  • Contribute to continuous improvement...

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