Key Accounts Manager - Software Services

Role & responsibilities

1. Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the primary point of contact for key accounts.
2. Account Growth & Revenue Generation: Develop and execute strategies to expand business within existing accounts and identify new opportunities.
3. Sales & Business Development Support: Work closely with the sales team to identify cross-sell and up-sell opportunities.
4. Project Coordination: Collaborate with internal delivery teams to ensure client requirements are met and projects are successfully executed.
5. Contract & Negotiation Management: Negotiate contracts, pricing, and service agreements to achieve mutually beneficial outcomes.
6. Customer Satisfaction & Retention: Monitor client satisfaction and take proactive measures to address concerns, ensuring high retention rates.
7. Market & Industry Insights: Stay updated with industry trends...