Key Accounts Manager

Customer Contact Services (CCS) is a growing contact center and business process outsourcing company focused on enhancing customer relationships through responsive service, operational excellence, and strong client partnerships.

We are looking for a Key Account Manager to join our Client Services team and serve as a trusted partner to assigned client accounts.

The Key Account Manager will act as the primary strategic liaison between CCS and key client stakeholders.

This role is responsible for building strong client relationships, monitoring service performance, identifying opportunities for account growth, and working closely with Operations, Sales, and Client Services to ensure client expectations are met or exceeded.

Key Responsibilities Serve as the primary point of contact for assigned key accounts.

Build and maintain strong, professional relationships with client stakeholders.

Conduct regular client meetings, includin...