Job Description
About the Role
We're a cold-chain logistics operator with 9+ facilities, serving anchor clients including q-commerce and other players. As we scale, we need someone to own the health and growth of our existing accounts — not new business hunting, but protecting revenue, deepening relationships, and finding expansion within customers we already have.
What you'll own:
Day-to-day coordination with existing customers across sites — the single point of contact for service issues, escalations, and reviews
Drive account reviews to track satisfaction, service quality, and open issues to closure
Own renewals, utilization improvement, and repeat business within existing accounts
Identify and pitch upsell/service-expansion opportunities to existing clients
Track account-level performance, customer commitments, commercial terms, and pending follow-ups in a live tracker
Flag risk accounts early and drive resolution before they escalate
You should have:
8+ years in key ...
We're a cold-chain logistics operator with 9+ facilities, serving anchor clients including q-commerce and other players. As we scale, we need someone to own the health and growth of our existing accounts — not new business hunting, but protecting revenue, deepening relationships, and finding expansion within customers we already have.
What you'll own:
Day-to-day coordination with existing customers across sites — the single point of contact for service issues, escalations, and reviews
Drive account reviews to track satisfaction, service quality, and open issues to closure
Own renewals, utilization improvement, and repeat business within existing accounts
Identify and pitch upsell/service-expansion opportunities to existing clients
Track account-level performance, customer commitments, commercial terms, and pending follow-ups in a live tracker
Flag risk accounts early and drive resolution before they escalate
You should have:
8+ years in key ...
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