Key Account Manager

We are currently seeking a Key Account Manager to join DHL eCommerce Malaysia! The Key Account Manager is responsible for driving profitable revenue growth across designated key accounts and strategic partners by positioning DHL as a trusted, long‑term logistics partner. The role focuses on business development, strategic account growth, and cross‑functional execution, aligned with country, regional, and global objectives.

Essential Duties and Responsibilities

Customer & Relationship Management

• Develop, maintain, and strengthen multi‑tier relationships, including executive‑level stakeholders, across key accounts and partners
• Build trusted, long‑term partnerships by consistently delivering value and service excellence
• Maintain strong engagement with key customers to ensure retention, growth, and customer satisfaction
• Represent the voice of the customer internally to ensure alignment of solutions and se...