Key Account Manager (Permanent)

Mapal Group is looking for a Madrid based Key Account Manager (KAM). This role report to Global Client & Strategic Partnership Officer.

The Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts .The role focuses on retention, renewals, ARR growth, and account development , working in close collaboration with t he Global Client & Strategic Partnership Officer, Product, and Customer Operations .You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.

Coordinate with internal teams to deliver a high-quality customer experienceDrive account growth through upselling, cross-selling, and contract renewals negotiation in close collaboration with the Global Client & Strategic Partnership OfficerAct as the voice of the customer internally, collaborating with Product and SupportBalancing customer success and commercial gro...