Job Description

Job Title: Key Account Manager (KAM) - Manpower industry experience is must

Location: Gurgaon

Company: Innovision Limited


Role Summary

Innovision Limited is hiring a Key Account Manager to manage key client accounts, ensure high-quality service delivery, drive contract renewals, and coordinate with internal teams across Security, Facility Management, and Manpower Outsourcing services.

Key Responsibilities

1. Client Relationship Management

  • Maintain strong client relationships with 90%+ satisfaction.
  • Resolve escalations within 48 hours.
  • Conduct regular meetings and feedback reviews.

2. Contract Renewal & Retention

  • Achieve 95%+ contract renewal rate.
  • Maintain quarterly client retention of 90%.
  • Identify upselling/cross-selling opportunities.
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