Key Account Manager

Mapal Group is looking for a Madrid based Key Account Manager (KAM). This role report to Global Client & Strategic Partnership Officer.

Role OverviewThe Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts .The role focuses on retention, renewals, ARR growth, and account development , working in close collaboration with t he Global Client & Strategic Partnership Officer, Product, and Customer Operations .You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.

Key ResponsibilitiesOwn and manage the day-to-day operations of a portfolio of strategic SaaS B2B accountsBuild long-term relationships with decision-makers and key stakeholdersCoordinate with internal teams to deliver a high-quality customer experienceEnsure successful onboarding, adoption, and value realization of Mapal's solutionsConduct regular busine...