Key Account Manager

Let's start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Peruvian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

As a Key Account Manager, you will:

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements; 
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through al...