Job Description
Job Summary
The Key Account Manager is responsible for managing and nurturing client relationships, ensuring the delivery of high-quality solutions that meet business objectives. This role involves understanding client needs, coordinating with internal teams for project delivery, and identifying opportunities for account growth. The KAM acts as the main point of contact for clients while supporting business expansion in the digital MarTech space.
Key Responsibilities
The Key Account Manager is responsible for managing and nurturing client relationships, ensuring the delivery of high-quality solutions that meet business objectives. This role involves understanding client needs, coordinating with internal teams for project delivery, and identifying opportunities for account growth. The KAM acts as the main point of contact for clients while supporting business expansion in the digital MarTech space.
Key Responsibilities
- Client Relationship Management
- Serve as the primary contact for assigned client accounts.
- Build strong, trust-based relationships with clients through effective communication and responsiveness.
- Conduct regular check-ins to review performance, gather feedback, and discuss upcoming needs.
- Understand client business goals, industry, and market trends to provide relevant recommendations.
- Ensure timely resolution of cl...
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