Key Account Manager / Business Relationship Manager

Position Summary

The Key Account Manager will act as the strategic liaison between BSS and client, responsible for owning the relationship, aligning joint objectives, and ensuring all Go-to-Market (GTM), technical, and operational initiatives are executed with precision and transparency and targets achieved. This is a non-sales, non-marketing role focused on client engagement, governance, issue resolution, and reporting, serving as the single point of accountability from the BSS side.

Key Responsibilities

Client Relationship Management

• Maintain a strong, collaborative working relationship with client's leadership, product, supply chain and marketing teams
• Represent BSS in all joint planning, review, and governance meetings with client
• Act as a trusted advisor and escalation point for all project and partnership-related issues

Program Oversight & Coordination

• Oversee all GTM execution, ...