Key Account Manager

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross-selling of other products related to this business.

Responsibilities

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross-sells of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc. ).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyse trends, and identify opportunities for account ...