Key Account Manager

Seeking a Dynamic Account Manager for a Marketing-tech platform based out of Bengaluru.

Job Responsibilities

● Build and maintain strong, long-lasting client relationships. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

● Be the lead point of contact for all customer account management matters. Liaise with internal teams to meet challenging client requests and handle issue escalations as needed

● Generate new business with existing client accounts by extension of services, identification of new opportunities, and up-selling

● Timely and effective communication indicating status, progress and new initiatives to external and internal stakeholders.

● Ensure the timely and successful delivery of our solutions according to customer needs and objectives while meeting company goals.

● Forecast and track key account metrics. Analyse and relay feedback on product a...