Job Description
Join Martell Group as a full-time Technical Support Specialist in Kelowna. Address complex customer issues with expertise in API management, container diagnostics, and configuration failures.
We’re looking for a Technical Support Engineer who can integrate seamlessly into our team. With 2 to 4 years of relevant experience, the ideal candidate will troubleshoot third-party API key issues and debug container-related problems. Strong Linux command-line skills are essential in this dynamic role.
Key Responsibilities:
• Prioritize and resolve customer tickets critically
• Diagnose API billing issues for various services
• Debug connectivity across multiple deployment types
• Investigate memory loss and continuity failures
• Guide customers through billing dashboard checks
Requirements:
• 2 to 4 years in technical support or similar
• Proficient with Linux command-line
• Familiarity with AWS services and D...
We’re looking for a Technical Support Engineer who can integrate seamlessly into our team. With 2 to 4 years of relevant experience, the ideal candidate will troubleshoot third-party API key issues and debug container-related problems. Strong Linux command-line skills are essential in this dynamic role.
Key Responsibilities:
• Prioritize and resolve customer tickets critically
• Diagnose API billing issues for various services
• Debug connectivity across multiple deployment types
• Investigate memory loss and continuity failures
• Guide customers through billing dashboard checks
Requirements:
• 2 to 4 years in technical support or similar
• Proficient with Linux command-line
• Familiarity with AWS services and D...
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