KBS Process Agent

Did you know KONE moves over one billion people every day In 2023, we had annual net sales of EUR 10 billion. We employ over 50,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

• Ensures daily service delivery to the unit, meeting agreed service levels.
• Oversees the queue of pending requests or transactions daily, prioritizes them and distributes team resources as needed. Arranges for back-ups when necessary.
• Manages SLA - Turn-around time, Quality, and Efficiency.
• Handles NBS MOD Order Management from start to finish.
• Conducts productive meetings with his team and the unit, providing an agenda, analysis, and minutes for each meeting.
• Regularly checks the completeness of work instructions and other documentati...