Job Description
Customer Centricity
- Test drive with the customer and ensure transparency in all work.
- Demonstrate excellent problem‑solving skills, quickly resolve vehicle issues to achieve high customer satisfaction.
- Maintain a positive and professional manner, even in challenging situations.
- Ensure all the parts are returned.
- Build good rapport and support the shop manager to attain customer satisfaction.
Technical Management
- Perform vehicle basic mechanical repairs (e.g., under chassis, suspension and drivetrain).
- Perform vehicle maintenance (e.g., oil change, brake cleaning, AC cleaning).
- Handle multi‑brand expertise (e.g., German, American, Japanese and other European).
- Continuously learn existing technical and new technical specifications of vehicle to sell parts at the right requirements.
Workshop Quality Management
- Responsibly ensure qualit...
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